Changes to my booking

How can I change the date or time of a booking?
To request a change, just send them a change request through your online account. Click on a specific date and then click on 'Reschedule' Once ...
Wed, 27 Nov, 2019 at 6:01 PM
How can I change the date, time or frequency of my booking?
To request a change to all your bookings, just send them a change request through your online account. Click on 'Manage' and fill in the necessa...
Wed, 27 Nov, 2019 at 6:03 PM
How can I change my booking before it has been confirmed?
Unfortunately, we don't have a feature that will allow you to amend an existing request, however you can just drop us an email with your changes and we...
Wed, 27 Nov, 2019 at 6:04 PM
My cleaner is going on holiday - how can I get a replacement?
If your cleaner has already added their holiday to their account, you'll be able to request a replacement through the notification email. Otherwise, ...
Wed, 27 Nov, 2019 at 6:05 PM
My cleaner is leaving Helpling - how can I get a replacement?
We're sorry to hear that your cleaner is leaving! We're glad to have been able to help with your cleanings so far and endeavour to continue. If ...
Wed, 27 Nov, 2019 at 6:06 PM
How can I change my cleaner?
If for any reason you no longer wish to continue with your current cleaner, you can replace your cleaner through your account. Click on 'Manage' a...
Wed, 27 Nov, 2019 at 6:06 PM