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The Organisation

What does the clean include?
The tasks you'd like your cleaner to carry out depends entirely on what you discuss and agree with your cleaner. We recommend providing a check list wi...
Wed, 27 Nov, 2019 at 6:10 PM
Do I have to provide cleaning materials?
Yes, all cleaning materials (sponges, solutions, detergents etc) and equipment (vacuum cleaners, mops and buckets etc) should be provided by the customer. ...
Wed, 27 Nov, 2019 at 6:11 PM
Do I have to be home during the clean?
This is entirely up to you. However, we do recommend that you are there for the first booking at least. This allows you to meet your cleaner and to provide ...
Wed, 27 Nov, 2019 at 6:11 PM
How can I give my cleaner access to my house?
If you can't be home for your booking, you can reach out to your cleaner directly through the messaging tool to inform them how they can gain access to...
Wed, 27 Nov, 2019 at 6:12 PM
Should I give my cleaner a key?
As the cleaners on our booking platform are all self-employed and independent, Helpling do not take any part in the key handling and all communication regar...
Wed, 27 Nov, 2019 at 6:12 PM
How should I prepare for my first booking?
Once you've been matched with a cleaner, we recommend that you reach out to them via the messaging function through your account. This will give you a ...
Wed, 8 Jul, 2020 at 3:57 PM
What time will my cleaner arrive?
Your cleaner should arrive at your chosen start time, if not a few minutes before. If you cleaner is late or has not shown up within the first 10 minutes of...
Thu, 25 Feb, 2021 at 3:03 PM
Will my cleaner be okay with pets?
During the booking process, you'll be able to select whether or not you have pets. Our system will then only send your booking request to cleaners who ...
Thu, 25 Feb, 2021 at 3:07 PM
Will I always have the same cleaner?
When you request a regular (weekly or fortnightly) booking, the cleaners will be notified of the frequency when they receive your request. This means that o...
Thu, 25 Feb, 2021 at 3:35 PM
What cleaning materials do I need to provide for my cleaner?
All customers need to the cleaning materials for their bookings. This includes equipment such as a mop & bucket, broom and vacuum cleaner. If you have s...
Thu, 25 Feb, 2021 at 3:55 PM