In the unlikely event that you are not happy with your booking, please send us an email to within 48 hours of your booking taking place. We will receive your feedback and relay the information to your cleaner to help improve their performance. The Cleaner Support Team will also be notified and the cleaners account will be reviewed.

Refund requests should also be submitted within 48 hours of your booking taking place. Your cleaner will be notified of the request and - only upon agreement from the cleaner (who's a self-employed provider) - we will able to offer a full/partial refund. Any refunds processed will take 5 - 10 working days to reach your account.
Please note, refund requests submitted outside of the 48 hour window will not be honoured.

If you have a weekly or fortnightly booking and you're not happy with your cleaner, let us know and we'll help you find a suitable replacement.