We are very sorry that something has been damaged!
All of the providers are covered by our liability insurance which covers all damages above €500 up to €5,000,000 (the current exchange rate will be used to assess the amount in pounds). 

For damages below €500 or the first €500  of any larger damage, you can always directly reach out to the cleaner and align with him/her on the compensation that you may expect from them. You can find the cleaner's contact details in the confirmation email that you received prior to the clean.

In case of any damages during the cleaning please document the damages with photos and notify us by sending an e-mail to info@helpling.co.uk. Please attach an invoice (in case of repairs always attach an estimate of costs).