In the unlikely event of a damage, you do not have to worry as you are protected from any serious harm.

All of our cleaners are covered by our liability insurance which covers all damages above £310.

For damages below £310 or the first £310 of any larger damage, you need to directly reach out to the cleaner and align with him/her on the compensation that you may expect from them.

You can find the cleaner's contact details in the confirmation email that you received prior to the cleaning.

To ensure a smooth reimbursement process for the insurance relevant cases above £310, please contact us by sending an e-mail to

Please note that when a claim is submitted, any payout decided by the broker will be £310 less.

If you would like further information on our insurance please click