Please click on 'Forgot your password?' in your Login area (or go directly to https://www.helpling.co.uk/users/password/new).
Now enter your email address and click 'Reset Password'. We will immediately send you an email with a link to create a new password.
If you do not receive that email, please verify that our email has not ended up in your spam or junk folder.
Otherwise, please drop us an email to firstname.lastname@example.org.