All payments are made via card through the website. We use a secure payment provider (Stripe) and we can never view your card details. Unfortunately, payi...
Wed, 27 Nov, 2019 at 6:19 PM
No - all cleaners on Helpling are paid through the platform and are aware that they shouldn't accept cash instead. It is a breach of both customer and p...
Thu, 10 Aug, 2023 at 5:18 PM
We advise the cleaners to request payment as soon as possible following the clean, however it can also happen a couple of days after the booking.
Thu, 10 Aug, 2023 at 5:15 PM
To ensure highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. Stripe holds all y...
Tue, 7 Feb, 2023 at 6:58 PM
You can change your card details through your account. Click on 'Account Settings' and then 'Edit' under Payment Method.
Wed, 27 Nov, 2019 at 6:22 PM
When we are unable to take a payment, we will send you an email informing you of the failed attempt. You can change your card details through your account. ...
Tue, 7 Feb, 2023 at 6:59 PM
The payment is processed only after your cleaner has confirmed that they have completed the scheduled clean - this is usually done as soon as the booking ha...
Thu, 10 Aug, 2023 at 5:21 PM
In case of any problems regarding the payment process please send an e-mail to info@helpling.co.uk and we'll do all we can to assist.
Wed, 27 Nov, 2019 at 6:23 PM
There is no charge for travel expenses. Cleaners choose what areas they'd like to receive offers in and they are never obligated to accept any offers th...
Tue, 7 Feb, 2023 at 7:00 PM
Yes! We know that sometimes our customers want to say an extra thank you to their cleaners for their hard work. Just drop us an email letting us know how mu...
Tue, 7 Feb, 2023 at 7:01 PM
