Payment handling

Which payment methods do you offer?
All payments are made via card through the website. We use a secure payment provider (Stripe) and we can never view your card details. Unfortunately, payi...
Wed, 27 Nov, 2019 at 6:19 PM
Can I pay in cash?
No - all cleaners on Helpling are paid through the platform and are instructed not to accept cash. It is a breach of both customer and provider T&Cs to...
Wed, 27 Nov, 2019 at 6:20 PM
When will I be charged?
We advise the cleaners to request payment as soon as possible following the clean, however it can take a few days after the booking.
Wed, 27 Nov, 2019 at 6:21 PM
What is Stripe?
To ensure highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. Stripe holds all y...
Wed, 27 Nov, 2019 at 6:21 PM
How can I change my payment details?
You can change your card details through your account. Click on 'Account Settings' and then 'Edit' under Payment Method.
Wed, 27 Nov, 2019 at 6:22 PM
I have received an email saying that my payment has failed - what can I do?
When we are unable to take a payment, we will send you an email informing you of the failed attempt. You can change your card details through your account. ...
Wed, 27 Nov, 2019 at 6:22 PM
The appointment took place, but I have not been charged yet, what do I need to do?
We only take payment once your cleaner has confirmed that they have completed the scheduled clean - this is usually done as soon as the booking has finished...
Wed, 27 Nov, 2019 at 6:22 PM
I was charged a wrong amount, what should I do?
In case of any problems regarding the payment process please send an e-mail to info@helpling.co.uk and we'll do all we can to assist.
Wed, 27 Nov, 2019 at 6:23 PM
Do I have to pay for travel?
There is no charge for travel expenses. Cleaners choose what areas they'd like to receive offers in and they are never obligated to accept any offers t...
Wed, 27 Nov, 2019 at 6:24 PM